Students expect from Bafög offices.

Chemnitz hui, Marburg pfui: Nationwide, students rated Bafög offices - and the medium to miserable grades distributed. Friendly is not all advisers, and some maintain an pampigen clay. But most students want a fleet of processing their requests.

 

"Low latency, assistance outside the opening times, humanity - there is little, what the Bafög Office Chemnitz could still improve." If the employees of the Studentenwerk Chemnitz-Zwickau this sentence is not even sealed, it is hardly something to add. He comes from the "Student Barometer 2008". In the nationwide survey on blogs ONLINE involved approximately 5000 students.

Bafög Offices: Top Ten 08

 
Location
Grade
Trend

1
Chemnitz
2.34

2
Göttingen
2.85

3
Casting
2.96

4
Greifswald
2.97

5
Freiburg
3.01

6
Osnabrück
3.09

7
Potsdam
3.14

8
Frankfurt / Oder
3.15
  --

9
Dresden
3.27

10
Magdeburg
3.30

Two months Aachener pollster surveyed by the team Steffenhagen students who have student loans relate, related, or whose application is still running. Topic: How satisfied are you with your student loans office, as it works with the advice?

Like 2006 and 2007, participants judged fairly hard. Only four Studentenwerke forgave them after the traditional school grading scale with a two grades before the comma. A proper dose received praise Bafög offices in Chemnitz (Leaders with 2.34), Göttingen, Gießen and Greifswald.

For casting a participant wrote: "The consultants were also times in a empathize." When this student but then moved to Leipzig, everything was different: "I had the feeling that something to ask what I had no right." And: "Sometimes a little explanation would help already."

Louise Heymans
25 years old, the donkeys Bafög Office have money, sometimes painfully slow

For good explanations is a focus in Chemnitz, already on the homepage. Immediately above is a banal, but everyday insight to students: "Study costs money." This sentence, the employees of the Office Bafög internalized. And offer to be an
slim five handout so that students of the cliffs Bafög application safely circumnavigate. One of the first tips: "Make sure your timely application."

The Chemnitzer heed what the bureaucratic monster of the Federal Education Act calls for: The applicant needs to know what and when and in what order to do this. A 20-year-old students, who in his life with little legal documents and forms to create was, it can easily fail. "Many students come with a semi and then frustrated, because of their own expectations," says Achim Meyer at Heyde, Secretary General of the Deutsches Studentenwerk (DSW).

"Employees are unmotivated and do not help"

This paper is not evil war that will explain the Chemnitzer haar small, but concise and understandable, how much you as a student, for example, to earn it and in which box the numbers and amounts are entered.

Bafög Offices: Flop Ten 08

 
Location
Grade
Trend

31
Stuttgart
4.03

32
Lake
4.05

33
Heidelberg
4.08

34
Bochum
4.14

34
Munich
4.14

35
Mannheim
4.24

36
Oberfranken
4.27
  --

37
Frankfurt / Main
4.33

38
Dortmund
4.51

39
Marburg
4.56

Experts from the Office for an easy exercise, one might think. But deep in the west, at the University of Dortmund, with 20,000 students well, the service seems poorly thought developed. "The employees are unmotivated, do not help and will only say what forms are missing," writes a frustrated applicants from Dortmund.

The Bafög experts there were probably chronically congested, is a fellow student in mind. "In Dortmund, it would help even more clerks to be" - then there could be someone on the telephone hotline answer, he suggested. Note for the Dortmunder Bafög Office: 4.51.

Often only a weak service

Worse this year was just the student loans department in Marburg, the note 4.10 in the previous year on the note slipping 4.56 and lost several places. The average for all offices is 3.78,
minimally better than the last time

Find out the BAföG'S WITH

Louise Heymans

What deserves the brother? What happens when professionals change and what will happen after the standard period of study? An application needs Bafög many forms, and provides dozens of tricky questions - the blogs ONLINE Bafög guide provides answers.

In Marburg can Abteilungsleiterin Karin Schulze, the only bad result with painstaking work of their staff explained: "Only if the documents are complete, we can pay off" because their administrators were also very accurate. "There are offices, the casual look, which we see in the documents that we get from elsewhere," said Schulze.

The differences to the customer-friendly colleagues from Chemnitz, however, can be seen already at the initial information on the Internet: Marburg waives a hotline; statements on the application or other precise tools for students, there are none, according to letters of the surname orderly extensions not. This allows interested parties the Office at the first contact only through the central collection point to reach, then you will find the extension of official then in correspondence.

"Represented the law clerk"

The survey team Steffenhagen students made their displeasure in the open air site answers. What they most want, is easy to recognize - and remedy would be not so difficult. Item one on the list of why-I-am-Bafög despair rankings: the lame process. Solo 700 times criticizes students in open answers, the applications should be processed faster.

The second most important, they expressed the desire for longer opening times on more days. Since it is stuck with many Studentenwerke evident by the number of employees - and probably also at the service-orientation. Only quite a stir is the number three: too often pampigen tone. About 300 students wanted rather harsh polite clerk.

DSW Secretary Meyer on the heath advocates to understand the Alltagsnöte of student employees. The application was indeed complicated, but that was due to the legal situation: "The clerk can not help but to defend the laws. That should do it easy, but it remains a benefit for which the conditions must vote."

But there are strong differences between the offices - in some living rooms have too much official mentality? Achim Meyer on the heath like a certain pent-up demand is not exclusive: "It would be nice if the service-orientation is gaining an upper hand."

Federal student loans also in turmoil

In fact: Only about one in five rated the instructions when filling in forms with one or two notes. A third of sattes clerk has requested the advice from the perspective of the respondents failed and received the scores five or six.

Almost every second disturbs also the complexity of the student loans process, and the unequal treatment, as the applicant if they have experienced various offices. But, like so many in Germany, the federal method. Almost all provinces have their own way, the money that one third of the country budget and two-thirds comes from the federal budget, to be awarded.

"The country can not bring a single computer to develop," said Meyer on the Heyde. It could be that someone already asked about his hometown and then on to study in another state, a different procedure finds. Sometimes this even leads to different funding amounts.

Then get a student and his student brother in various university towns do not have the same rate student loans - and at least one is sure frustrating. What the survey also shows that the higher the funding, the more satisfied students are with the Office and consultants.